Terms and Conditions

Fare condition

Wherever possible, all fees, taxes and charges associated with the purchase of air travel are included in Jettzy's airfare search process. Additional charges may be applied by Jettzy and participating airlines for additional services. Jettzy's payment fees are non-refundable.

Airfares are so volatile because airlines policy. If you purchased a ticket and found a decrease, we are sorry for that but should not be considered responsible in the case. It will not be refunded or changed for free.

Please Note: With effect of Monday 27th September2021, we will be updating Jettzy's service fees /handle fees for Changes /Cancellation and refund.

1. Changes

Changes may not be permitted. We need to check your specific ticket to get the detailed airline charges, as the airline rules and fees are always changing. If you have purchased a fare that permits change, most airlines will charge a change fee and fare difference. Jettzy will process the change and charge a service fee.

Airline change fees apply to each individual ticket issued.

Jettzy service fees /handle fees  per person :

For changes before 27th September2021:

Voluntary Change

Application TimeService PackageRoute Type

Service Fee

(per person)

Before DepartureBasicDomestic/Trans-TasmanAU$25
International bookings (excluding Trans-Tasman bookings)AU$80


After Departure


① If you've bought the Premium package, there is no service fee for the first time.

Involuntary Change

Application TimeService PackageRoute Type

Service Fee

(per person)

Before DepartureBasicDomestic/Trans-TasmanAU$10
International bookings (excluding Trans-Tasman bookings)AU$25


After Departure


① If you've bought the Premium package, there is no service fee for the first time.

For changes on /after 27th September2021:

Voluntary Change

Service PackageRoute Type

Service Fee

(per person)

International bookings (excluding Trans-Tasman/Pacific bookings)AU$80

① If you've bought the Premium package, there is no service fee for the first time.
② Pacific: Including Rarotonga, Fiji, New Caledonia, Niue, Samoa, Tahiti and Tonga.

Involuntary Change

Service PackageRoute Type

Service Fee

(per person)

International bookings (excluding Trans-Tasman/Pacific bookings)AU$60

① If you've bought the Premium package, there is no service fee for the first time.
② Pacific: Including Rarotonga, Fiji, New Caledonia, Niue, Samoa, Tahiti and Tonga.

2. Name correction

Names provided for ticketing purposes must exactly match names as they appear on each traveller's passport. Name change policy varies from airline to airline. Some airlines do not allow name changes at all – so please ensure the names provided in your reservation match your passport details. If you have purchased a fare that permits name correction, most airlines will charge a correction fee. 

The process of correcting the name provided in the booking (and therefore reflected on your ticket) is governed by the individual airline's policy and the multiple steps involved are then processed by Jettzy. Jettzy charges a service fee.

Airline change fees apply to each individual ticket issued.

Jettzy Change service fees  per person :

Service Package

Service Fee

(per person)


3. Cancellation and refund

Airline's cancellation/refund penalty:

Canceled bookings will incur charges, which can be up to 100% of the cost of booking if your ticket has a non-refundable condition, regardless of whether travel has commenced. Check with us to know if the fare is refundable, as not all fares can be refunded.

Airline refunds take approximately 12 weeks to process. We will need to wait for the airlines to complete their refund process and then we will pay back to you. Although airlines' refund process is now taking up to 12 weeks, please expect it would delay even longer depending on different airlines. We are unable to request airlines to prioritize your refund request.   

Jettzy's service fees /handle fees:

On top of airline's charge, we also apply our cancellation/refund service fee.

If you are a premium customer, your case will be prioritized and the refund time reduced. 

If you've bought the Basic package, our service fee will apply and your refund will be reverted to your account after airline has completed their refund process. 

Jettzy service fees /handle fees  per person :

For requests of cancellation before 27th September2021:

Voluntary Cancellation

Application TimeService PackageRoute Type

Service Fee

(per person)

Before DepartureBasicDomestic/Trans-TasmanAU$50
International bookings (excluding Trans-Tasman bookings)AU$150


After Departure


① If you've bought the Premium package,there is no service fee, but we will deduct the service package fee.

Involuntary Cancellation

Application TimeService PackageRoute Type

Service Fee

(per person)

Before DepartureBasicDomestic/Trans-TasmanAU$25
International bookings (excluding Trans-Tasman bookings)AU$50




After Departure


For requests of cancellation on /after 27th September2021:

Voluntary Cancellation

Service PackageRoute Type

Service Fee

(per person)

International bookings (excluding Trans-Tasman/Pacific bookings)AU$150

① If you've bought the Premium package,there is no service fee, but we will deduct the service package fee.
② Pacific: Including Rarotonga, Fiji, New Caledonia, Niue, Samoa, Tahiti and Tonga.

Involuntary Cancellation

Service PackageRoute Type

Service Fee

(per person)

International bookings (excluding Trans-Tasman/Pacific bookings)AU$80



① If you've bought the Premium package,there is no service fee, but we will deduct the service package fee.
② Pacific: Including Rarotonga, Fiji, New Caledonia, Niue, Samoa, Tahiti and Tonga.

4. Request for additional invoice for reimbursement/tax purposes

International airfares do not incur GST/VAT. Your email confirmation serves as a proof of purchase and contains the total price charged for your booking. Should you require a special invoice (eg. on letterhead), Jettzy will charge AU$10 processing fee.

5. Jettzy booking fees

Jettzy does not impose any booking fees. The prices you see at checkout for flights and other products are the final prices, and there are no additional or hidden charges. Jettzy receives compensation through commissions and other financial incentives, which may include mark-ups on some non-commissionable transactions or travel packages, as we determine appropriate.

6. Jettzy payment fees

Credit card surcharges will apply when paying by credit card. You agree to authorise the ticket issuer to charge your credit card number the merchant fee that is shown on the payment options.

If you are using a foreign or a third party credit card to make your booking, our Back Office Processing Department may contact you by email or telephone to collect more information.

All payment merchant fees are non-refundable in case of cancel and refund the tickets.

Booking Terms and Conditions

Online Bookings

We hold the right to reject online bookings if we believe that they are not genuine or are fraudulent. 

All prices are subject to availability and can be withdrawn or varied without notice. The price is only guaranteed once a Ticket is issued. Please note that prices quoted are subject to change. Price changes may occur by reason of matters outside of our control which may increase the cost of the product or service. Such factors include but not limited to adverse currency fluctuations, fuel surcharges, taxes and airfare increases. Please contact your consultant for up-to-date prices.

Airline Schedule Changes:

If Jettzy is aware of a change; every effort will be made to advise you directly. Please reconfirm your flight with the airline directly at least 24 hours prior to departure. It is  your responsibility to reconfirm all your flight details before departure.

All affected schedule changes imposed by the airlines will be notified by email.  If the change conflicts with another confirmed ticket itinerary schedule; passengers will be given an option to modify the flight times within 5 days of receiving the schedule change by email (Jettzy may charge service fee). This modification must be with the same carrier, in the same cabin for the first available flight. These modifications can only be performed within the airline’s schedule change rebooking guidelines and cannot be guaranteed. Any voluntary changes are subject to the carrier’s normal change or cancellation penalties.

If the new schedule is earlier than the original departure times or the new schedule conflicts with another confirmed ticket itinerary schedule; we will send an email notification  to review the affected schedule change. We will not be responsible if the customer fails to enter the correct email  at time of reservation.

All schedule changes are mandated by airlines directly. Airlines reserve the right to change, cancel or refund based on adjustments to their flight schedules. Jettzy assumes no responsibility for airline schedule changes, however we will do our best to provide alternate travel options if available.

Baggage Allowance and Restrictions

Baggage fees are not included in the cost of your ticket unless permitted by the airline. Baggage allowance varies from airline to airline and can also vary based on the class of service purchased (I.e. not all economy class tickets offer free baggage allowance). Some airlines charge additional fees for both; check-in and carry-on baggage. Some airlines charge additional fees for adding baggage to the reservation at the airport or after you’ve completed your purchase online. We strongly suggest that baggage is added in advance for such carriers. Moreover, it is the passengers responsibility to check any baggage rules with the airline before making a purchase on our website, as Jettzy has zero control over the airline’s ever-changing baggage policies. If you are not sure about a baggage policy, please contact Jettzy prior to booking in order to verify the specific airlines details. You can add baggage to your booking on our website and be notified of the amount at time of purchase.

During the booking process, we will only display Economy, Premium Economy, Business or First Class of service types. Many airlines offer branded fare options within these four classes of service (For example: Starter Plus or Starter Flex ). We may display a fare as Economy Class even though it is Starter Plus. Since our website is not able to accommodate these branded fare types, we will only list the main classes of service during the purchase process. If you are unsure of the branded fare type within your class of service, please contact us prior to completing your booking so that we can validate the full baggage terms for you.

Baggage allowance varies by airline and by route. For up to date baggage information please check with the airline directly. You can view a list of airline website here. Once purchased, baggage allowance cannot be canceled, modified, or changed to a different flight.

Through-Check Baggage Policy: Whether or not your bags can be checked all the way to your final destination depends on the airline's through-check baggage policy, which is quite complicated. Please verify the minimum connection time and baggage information with the airlines directly before your departure.

Seat Selection

Not all tickets offer free seat selection. Some seats can be selected free of cost and some seats require a fee to be paid to the airline. Each airline has a different policy on seat selection. Please verify this information prior to purchase.

Seat selection requests at time of booking are not guaranteed 100% success. The airline has full rights to amend any seat selection without prior notice. If a voluntary change is made to a booking, any previously purchased seat selections are not guaranteed to be transferred to new flights. If a flight booking is voluntarily canceled, seat selection requests are non-refundable. Jettzy charges a service fee, AU$6 per seat. If your flight occurs refund or change , the service fee will not be refunded.

In case you paid for a seat reservation and wish to change it, please note that if the new seat’s price is higher, the difference will be charged. Please note that charges already paid for seat reservations cannot be reimbursed if there are no equivalent seats available for reservation on the changed flight (i.e. same type and with the same characteristics).

Should you wish to cancel your flight, whether the charge seat can refund is governed by the individual airline's policy.

Jettzy has tried our best to make sure that the airline provides you the requested seat. If the seat is not confirmed, we are sorry for the failed result and will refund the fees of the failed seat. We will advise you on time via e-mail.

Premium Package

Premium package is strongly recommended to purchase aiming to receive higher level of customer service support. We will prioritize requests from premium package customers and waive Jettzy service fee for cancellation and change once. But airline charges will apply as per fare conditions. When airline schedule change occurs, we will provide additional alternative flights  for free. In the case of requesting cancelling bookings before 22 o’clock on the issued date, full refund is offered for premium package customer, however non-refundable tickets remain non-refundable. Moreover,  SMS notification service  for booking information and schedule changes is granted if you purchase premium package.

Flexible Ticket

The Flexible Ticket allows you to change date and/or time of your flight booking under the terms set out below without paying our change fee and/or the airline’s change fee. Fare and tax differences may apply. The Flexible Ticket Ticket offered by Jettzy only and is not offered by the airline(i.e. You cannot make use of our Flexible Ticket service by contacting the airline directly), all rebooking requests making use of the Flexible Ticket service must be made via our customer service.

Time Limits

1. This service must be purchased and paid for when making the online reservation. This service cannot be purchased after the reservation has been completed.

2. Changes to reservations must be made during customer service hours and at least 48 hours before the original departure time of the first flight.

3. In case of rebooking, the journey must be completed within one year from the issue time of original booking. The new trip may not commence within 24 hours from the time of change request.

4. The final change plan must be confirmed at least 24 hours before the original departure time of the first flight. (if it involves the payment of price difference, it also needs to be paid as the same time as you confirmed the change)

Change Procedure

1. The passenger must contact Customer Service by phone or submit change request via "Manage my booking" portal from Jettzy Help Center.

2. Changes will take effect upon confirmation by email.


1. This service includes any changes to flight dates, provided space is available with the same airline and for the same price as the original ticket. If the requested change results in an increase in the price and / or taxes, the price difference must be paid by the passenger.

2. Flight segments must be used in the same order in which they were originally booked.

3. The Flexible Ticket can only be used once. Once the change has been confirmed, the Flexible Ticket has been used up.

4. Changes for partially used tickets are not allowed (for example, if you have already used the outbound flight, the return flight cannot be changed).

5. Changes to the route are not allowed (departure place, destination and / or stop-overs). The same goes for changing the names of the passengers.

6. This service is non-refundable.

7. If a change to the reservation implies that a passenger loses his / her right to special fares (for example, for children or babies), the price difference will be paid by the buyer.

8. The agency is not responsible for any extras purchased from the airline itself.(such as booking of additional luggage or seat reservations).

9. This service is personal and non-transferable and applies only to the reservation for which it was purchased.

Automatic online check-in

You will receive an email from Airobot shortly after booking in case they need additional information to complete automated flight check-in (passenger birth date, passport number, ID expiration date, etc.). If information was not provided correctly please contact Airobot immediately to correct the information.

We are not responsible for the result that if you or any other passenger in your flight reservation is denied boarding because the information given to the Airobot is incomplete or incorrect.

If Airobot is not able to make the check-in for any reason, you will receive an email from Airobot about the not provided service. You are entitled to receive a refund from Jettzy for this unused service.

By choosing this service, you authorise Airobot to complete automated flight check-in in your name, and in the names of all passengers included in your booking.

As this information is subject to change at any time, we always recommend you visit the website of the issuing airline and double-check for accuracy.

This service is non-refundable after purchase. When you change or cancel your ticket, the check-in service will be cancelled but not refunded.

Airport Transfer

You must check all of the information which you provide us with at the time of booking to ensure it is correct, including the pick-up information. Once you have confirmed these details we will proceed to confirm the booking with the Transport Company you chose to work with. Neither we nor the Transport Company is responsible, if you have not provided correct information regarding your trip.

The map and road-route of the Service appearing on the site are shown purely for the purpose of giving a preliminary idea. The same service on the map shown is not guaranteed on the basis of distance, time and km. The Transport Company determines the most convenient route for himself and his passenger. Please keep this in mind when booking and determining your destination point.

Your booking is confirmed once a booking confirmation will be sent to the email address provided at the time of your booking. You may need to present your booking details to the driver to board the vehicle.

Once your booking is confirmed, your chosen transport company will be waiting for you at the pick-up destination point and in pick-up departure time which you have entered while booking. The transport company may contact you a few hours before your pick up departure time or you can contact them with the detailed information you received on your booking confirmation mail.

Unless otherwise stated in the prices shown in the search results, road bridge etc. tolls are excluded. You may have to pay this to the Transport Company separately.

Currently, this service is not modifiable on Jettzy. You may cancel for free 48 hours before the service takes effect and make a new one. If you cannot cancel, either because the cancellation deadline has passed or your journey is approaching, we recommend contacting +447459550273 and

Special service

Meal: Service fee - AU$6 / Person

Most airlines will provide special meals to meet dietary requirements, religious or other needs. To request a meal, please send an email advising which meal you would like to request and which passenger the meal relates to. Though Jettzy will endeavour to confirm your meal, this is the sole discretion of the airline and out of the control of Jettzy if this cannot be confirmed.

Wheelchair: Service fee - AU$6 / Person

There are limitations to the number of passengers requiring wheelchair assistance that most airlines can carry on each flight. In determining how many passengers requiring wheelchair assistance we are able to carry on each flight.

 In a normal domestic operating environment, airlines can generally accept up to two passengers requiring wheelchair assistance. This number may, however, be higher or lower depending on the operational and safety requirements of the particular flight.

Bassinet: Service fee - AU$12 / Person

Most aircrafts are equipped with special baby bassinets. Most aircrafts have at least two toilets with special fold-down tables for changing diapers.

Availability: International flights only, for infants under 12 months.

Service conditions: Weight – less than 10 kg, Height – no longer than 70 cm.

Request deadline: 72 hours before departure.

Please note however, a baby older than 6 months may feel uncomfortable in a bassinet.

Once your booking has been made, we will forward your requests to the airline. The following applies:

The bassinet booking result will be confirmed about 15 days before departure. Bassinet booking is long. If you have booked other services and bassinet, we will send a unified email of booking results after completing the bassinet. You can view the status of the service on your booking details page in real time.

Jettzy charges a service fee, AU$12 per bassinet. Most airlines are free to provide bassinet. If your airline charge a fee, our customer service team will contact you for details.

We do not guarantee 100% success. Guests whose special needs requirements are not flying within the next 24 hours can now book direct with the airline. We cannot guarantee that the requested service will be confirmed. If the flight ticket is comprised of several short and long-haul components there is a possibility that the service is available only partially. In some cases the airline might not be able to provide the special service as originally requested.

Jettzy will try its best to make sure that the airline provides you the requested bassinet, but should not be considered responsible in the opposite case. The service fee will not be refunded in any case.

Wheelchair on the ground

Airline will provide wheelchair to the passenger who has problems with mobility because of disability, illness, old age, etc. Wheelchairs are available at each airport, and can be used inside the terminal.The assistance will be provided from check-in to boarding.Upon arrival, airline also help you move to the arrival area. The service does not include moving to outside of the terminal or moving to personal business such as shopping at duty free shops.

Please note wheelchairs are subject to availability.We cannot guarantee that the requested wheelchair will be confirmed.

The wheelchair service is provided to the customer who pre-registered. If you apply within 4 days before departure, the service may be delayed.

Jettzy will try its best to make sure that the airline provides you the requested wheelchair, but should not be considered responsible in the opposite case. It will not be refunded in case your request is not confirmed.

* If you need in-flight wheelchair, request in advance through the airline service center.

Frequent Flyer Programs

Please advise your travel consultant your frequent flyer details. Your consultant will pass these details on to the relevant supplier, but we cannot guarantee that the supplier will credit any points for your booking. Airlines have different policies on frequent flyer points accrual, so therefore Jettzy does not guarantee that all fares displayed will accrue points.Frequent flyer points can also be added to your reservation by contacting the airline directly. It is your responsibility to check if the fare you are planning to purchase does accrue such points. Please retain all boarding passes to allow verification of your travel if required.

Travel Documents

Travel documents include airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. Travel documents may be subject to certain conditions and/or restrictions including being non-refundable, non-date-changeable, non-transferable and subject to cancellation and/or amendment fees. All airline tickets must be issued in the name of the passport/photo identity holder. Any errors in names on your documentation will be your responsibility if not advised at the time of booking. It is your responsibility to collect all travel documents from us prior to travel.

Passports and Visas

It is your responsibility to ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other services and other government authorities. Any fines, penalty payments or expenditure incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. All travelers must have a valid passport for international travel and many countries require at least 6 months validity from the date of entry.We accept no responsibility if you should be denied boarding or deported for any reason including your age. You, the customer must be eighteen years of age (please note the restrictions below with respect to children travelling alone).


We recommend that passengers allow plenty of time to check-in and obtain their boarding pass for their scheduled flight. Jettzy will not be responsible for those passengers who check-in past the airline cut off times. Failure to meet check-in times may result in denied boarding, the loss of your assigned seat selection, cancellation of your full booking and the entire fare paid being forfeited with no option of re-booking. Please reconfirm check-in cut off times with the airline directly.


Certain taxes are mandatory in various countries. There may also be an additional local tax charged at some airports. All taxes are subject to change without notice.

Special Requirements

It is your responsibility to ensure that you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation.

Unaccompanied minors

It is the customer’s responsibility to read and familiarise themselves in regards to children travelling unaccompanied without an adult over the age of 18 years. Please verify the unaccompanied minor rules and restrictions with the operating airline(s) prior to confirming your booking online. The specific unaccompanied minor service requirements vary from one airline to another. If you fail to meet these requirements, children will be denied boarding and will forfeit the entire fare paid. Please note that flights booked may be a code share with other airlines therefore the operating carrier’s rules and regulations will apply.Jettzy will not be held responsible for any fees or passengers denied boarding due to the non-compliance of the airlines rules and regulations regarding unaccompanied minors.

Website Terms of service

Last Revised on 10th January, 2019


Welcome to the website (the "Website"). This Website is provided solely to assist customers in gathering travel information, determining the availability of travel—related goods and services, making legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes. The terms "we", "us", "our", “jettzy” and "Tourism Integration" refer to Tourism Integration Limited, a corporation, and its subsidiaries and corporate affiliates. “Tourism Integration Partner” means any co-branded and/or linked website through which we provide links, content or service. The term "you" refers to the customer visiting the Website and/or booking a reservation through us on this Website, or through our customer service agents. 
This Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the "Terms of Use” or "Agreement"). Please read these Terms of Use carefully, as they contain important information about limitations of liability and resolution of disputes through arbitration rather than in court. You should also read our Privacy Policy, which also governs your use of the Website, and is incorporated by reference in this Agreement. By accessing or using this Website, booking any reservations for travel products or services on this Website, or contacting our call center agents, you agree that the Terms of Use then in force shall apply. If you do not agree to the Terms of Use, please do not use or book any reservations through this Website or our call center agents.


As a condition of your use of this Website, you warrant that:

1. You are at least 18 years of age;

2. You possess the legal authority to create a binding legal obligation;

3. You will use this Website in accordance with these Terms of Use;

4. You will only use this Website to make legitimate reservations for you or for another person for whom you are legally authorized to act;

5. You will inform such other persons about the Terms of Use that apply to the reservations you have made on their behalf, including all rules and restrictions applicable thereto;

6. All information supplied by you on this Website is true, accurate, current and complete;

7. If you have an account, you will safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you.

We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason, including, but not limited to, for violation of these Terms of Use.


Tourism Integration is committed to customer satisfaction, so if you have a problem or dispute, we will try to resolve your concerns. But if we are unsuccessful, you may pursue claims as explained in this section. 
You agree to give us an opportunity to resolve any disputes or claims relating in any way to the Website, any dealings with our customer service agents, any services or products provided, any representations made by us, or our Privacy Policy (“Claims”) by contacting Customer Support or sending email to If we are not able to resolve your Claims within 60 days, you may seek relief through arbitration or in small claims court, as set forth below. 
Any and all Claims will be resolved by binding arbitration, rather than in court, except you may assert Claims on an individual basis in small claims court if they qualify. This includes any Claims you assert against us, our subsidiaries, travel suppliers or any companies offering products or services through us (which are beneficiaries of this arbitration agreement). This also includes any Claims that arose before you accepted these Terms of Use, regardless of whether prior versions of the Terms of Use required arbitration. 
There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including statutory damages, attorneys’ fees and costs), and must follow and enforce these Terms of Use as a court would. 
Any and all proceedings to resolve Claims will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a Claim proceeds in court rather than in arbitration we each waive any right to a jury trial. An arbitration decision may be confirmed by any court with competent jurisdiction.


The content and information on this Website (including, but not limited to, price and availability of travel services) as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. While you may make limited copies of your travel itinerary (and related documents) for travel or service reservations booked through this Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website. Additionally, you agree not to:

1. Use this Website or its contents for any commercial purpose;

2. Make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand;

3. Access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;

4. Violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website;

5. Take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;

6. Deep—link to any portion of this Website (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission; or "frame", "mirror" or otherwise incorporate any part of this Website into any other website without our prior written authorization.

If your booking or account shows signs of fraud, abuse or suspicious activity, may cancel any travel or service reservations associated with your name, email address or account, and close any associated accounts. If you have conducted any fraudulent activity, reserves the right to take any necessary legal action and you may be liable for monetary losses to, including litigation costs and damages. To contest the cancellation of a booking or freezing or closure of an account, please contact jettzy Customer Service.


Tourism Integration Limited believes in protecting your privacy. Please click here to review our current Privacy Policy, which also governs your use of the Website and, as stated above, is incorporated by reference, to understand our practices: Privacy Policy.


Additional terms and conditions will apply to your reservation and purchase of travel—related goods and services that you select. Please read these additional terms and conditions carefully. In particular, if you have purchased an airfare, please ensure you read the full terms and conditions of carriage issued by the Supplier, which can be found on the Supplier’s website. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. Airfare is only guaranteed once the purchase has been completed and the tickets have been issued. Airlines and other travel suppliers may change their prices without notice. We reserve the right to cancel your booking if full payment is not received in a timely fashion. may offer Customers the opportunity to book a reservation for a combination of two one—way tickets instead of a roundtrip ticket. Combined one-way tickets may provide a greater choice of flights, are often cheaper and can be combined on the same airline or on different airlines. Unlike roundtrip tickets, each one-way ticket is subject to its own rules, restrictions, and fees. If one of these flights is affected by an airline change (e.g. cancellation or rescheduling) that causes a Customer to make changes to the other flight, the Customer will be responsible for any fees incurred for making changes to the unaffected flight. 
For certain low-cost carriers, the price of your flight has been converted from a different currency for convenience purposes to provide you an estimate of the amount of the purchase in your local currency. As a result, when you book, the amount charged to your credit card by the airline may be slightly different due to currency fluctuations. Your statement may also include a applicable fee from your card issuer to process the transaction plus any applicable taxes for international purchases. 
Law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. 
You acknowledge that some third-party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such supplier's rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.


Some banks, credit card companies, and payment service providers impose fees for international transactions. If you are making a booking from outside of your home country on a credit card, your bank and payment service providers may convert the payment amount to your local currency and charge you a conversion fee. This means the amount listed on your credit or bank card statement, or payment service statement may be in your local currency and therefore a different figure than the figure shown on the billing summary page for a reservation booked on the Website. In addition, a foreign transaction fee may be assessed if the bank that issued your credit card is located outside of your home country. Booking international travel may be considered to be an international transaction by the bank, card company, or payment service provider since Tourism Integration Limited may pass on your payment to an international travel supplier. The currency exchange rate and foreign transaction fee is determined solely by your bank on the day that they process the transaction. If you have any questions about these fees or the exchange rate applied to your booking, please contact your bank.


You are responsible for ensuring that you meet foreign entry requirements and that your travel documents, such as passports and visas (transit, business, tourist, and otherwise), are in order and any other foreign entry requirements are met. Tourism Integration has no special knowledge regarding foreign entry requirements or travel documents. We urge customers to review travel prohibitions, warnings, announcements, and advisories issued by the relevant governments prior to booking travel to international destinations. 
Passport and Visa: You must consult the relevant Embassy or Consulate for this information. Requirements may change and you should check for up-to-date information before booking and departure. We accept no liability if you are refused entry onto a flight or into any country due to your failure to carry the correct and adequate passport, visa, or other travel documents required by any airline, authority, or country, including countries you may just be transiting through. This includes all stops made by the aircraft, even if you do not leave the aircraft or airport. 
Health: Recommended inoculations for travel may change and you should consult your doctor for current recommendations before you depart. It is your responsibility to ensure that you meet all health entry requirements, obtain the recommended inoculations, take all recommended medication, and follow all medical advice in relation to your trip. 
Disinsection: Although not common, most countries reserve the right to disinsect aircraft if there is a perceived threat to public health, agriculture or environment. The World Health Organization and the International Civil Aviation Organization have approved the following disinsection procedures: (1) spray the aircraft cabin with an aerosolized insecticide while passengers are on board or (2) treat the aircraft's interior surfaces with a residual insecticide while passengers are not on board. 


The Information, Software, Products and Services published on this Website may include inaccuracies or errors, including pricing errors. (The hotel, air, cruise, car and other travel products and services displayed on this website, including  without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.). In addition, Tourism Integration Limited expressly reserves the right to correct any pricing errors on our Website and/or reservations made under an incorrect price. In such event, if available, we will offer you the opportunity to keep your reservation at the correct price or we will cancel your reservation without penalty. 
The Tourism Integration Companies, the Tourism Integration Partners and their respective suppliers make no representations about the suitability of the information, software, products and services contained on this Website for any purpose, and the inclusion or offering of any products or services on this Website does not constitute any endorsement or recommendation of such products or services by the Tourism Integration Companies or the Tourism Integration Partners. All such information, software products, and services are provided “as is” without warranty of any kind. The Tourism Integration Companies, the Tourism Integration Partners and their respective suppliers disclaim all warranties and conditions that this Website, its servers or any email sent from the Tourism Integration Companies, the Tourism Integration Partners and/or their respective suppliers are free of viruses or other harmful components. The Tourism Integration Companies, the Tourism Integration Partners and their respective suppliers hereby disclaim all warranties and conditions with regard to this information, software, products and services, including all implied warranties and conditions of merchantability, fitness for a particular response, title and non-infringement. 
The carriers, hotels and other suppliers providing travel or other services on this website are independent contractors, and not agents or employees of the Tourism Integration Companies or the Tourism Integration Partners. The Tourism Integration Companies and the Tourism Integration Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Tourism Integration Companies and the Tourism Integration Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority. 
In no event shall the Tourism Integration Companies, the Tourism Integration Partners and/or their respective suppliers be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of, or in any way connected with, your access to, display of or use of this Website or with the delay or inability to access, display or use this Website (including, but not limited to, your reliance upon opinions appearing on this Website; any computer viruses, information, software, linked sites, products and services obtaining through this Website; or otherwise arising out of the access to, display of or use of this Website) whether based on a theory of negligence, contract, tort, strict liability, consumer protection statutes, or otherwise, and even if the Tourism Integration Companies, the Tourism Integration Partners and/or their respective suppliers have been advised of the possibility of such damages. 
If, despite the limitation above, the Tourism Integration Companies, the Tourism Integration Partners or their respective suppliers are found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described above, then the liability of the Tourism Integration Companies, the Tourism Integration Partners and/or their respective suppliers will in no event exceed, in the aggregate, the greater of (a) the service fees you paid to Tourism Integration Limited in connection with such transaction(s) on this Website, or (b) One-Hundred Dollars (AU$100.00) or the equivalent in local currency. 
The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these Terms of Use is found to have failed of its essential purpose. The limitations of liability provided in these Terms of Use inure to the benefit of the Tourism Integration Companies, the Tourism Integration Partners, and/or their respective suppliers.


You agree to defend and indemnify the Tourism Integration Companies, the Tourism Integration Partners, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:

1. your breach of these Terms of Use or the documents referenced herein;

2. your violation of any law or the rights of a third party; or

3. your use of this Website.


This Website may contain hyperlinks to websites operated by parties other than Tourism Integration Limited. Such hyperlinks are provided for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from this Website or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.


Any software that we make available to download from this Website ("Software") or through your mobile application store, including the Tourism Integration mobile application (the "Mobile Application") is the copyrighted work of the Tourism Integration Companies and/or our respective suppliers. Your use of such Software is governed by the terms of the end user license agreement, if any, which accompanies, or is included with, the Software ("License Agreement"). You may not install or use any Software that is accompanied by or includes a License Agreement unless you first agree to the License Agreement terms. For any Software made available for download on this Website not accompanied by a License Agreement, we hereby grant to you, the user, a limited, personal, non-exclusive, nontransferable license to download, install and use the Software and/or the Mobile Application for viewing and otherwise using this Website and/or accessing the content and information available within the Mobile Application (including, without limitation, price and availability of travel services) in accordance with these Terms of Use and for no other purpose. 
Please note that all Software, including, without limitation, all HTML code and Active X controls contained on this Website, is owned by the Tourism Integration Companies, Tourism Integration Partners, and/or our respective suppliers, and is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the Software is expressly prohibited, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible .
Your mobile device must be connected to the internet for the Mobile Application to function correctly. You are responsible for making all arrangements necessary for your device to have internet connectivity and are responsible for all sums your service provider may charge you arising out of the Mobile Application transmitting and receiving data (including but not limited to data roaming charges). As further described in our Privacy Policy, the Mobile Application will automatically transfer a small amount of data as part of its normal operation, including how you use the Mobile Application, which Content you access, and technical errors or problems which the Application may encounter while being used. By using the Mobile Application, you acknowledge, agree and consent to the automatic collection of this information.


If a currency convertor is available on the Website, the following terms and conditions apply: Currency rates are based on various publicly available sources and should be used as guidelines only. Rates are not verified as accurate, and actual rates may vary. Currency quotes are not updated every day. Check the date on the currency converter feature for the day that currency was last updated. The information supplied by this application is believed to be accurate, but the Tourism Integration Companies, the Tourism Integration Partners, and/or our respective suppliers do not warrant or guarantee such accuracy. When using this information for any financial purpose, we advise you to consult a qualified professional to verify the accuracy of the currency rates. We do not authorize the use of this information for any purpose other than your personal use and you are expressly prohibited from the resale, redistribution, and use of this information for commercial purposes.


We appreciate hearing from you. Please be aware that by submitting content to this Website by electronic mail, postings on this Website or otherwise, including any hotel reviews, photos, videos, questions, comments, suggestions, ideas or the like contained in any submissions (collectively, "Submissions"), you grant Tourism Integration and the affiliated, co-branded and/or linked website partners through whom we provide service (collectively, the " Tourism Integration Partners"), a nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sub-licensable right to (a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such Submissions throughout the world in any media, now known or hereafter devised; and (b) use the name that you submit in connection with such Submission. You acknowledge that the Tourism Integration Companies may choose to provide attribution of your comments or reviews at our discretion, and that such submissions may be shared with our supplier partners. You further grant the Tourism Integration Companies the right to pursue at law any person or entity that violates your or the Tourism Integration Companies' rights in the Submissions by a breach of these Terms of Use. You acknowledge and agree that Submissions are non-confidential and non-proprietary. You expressly waive any and all ‘moral rights’ (including rights of attribution or integrity) that may subsist in your Submissions and agree that you have no objection to the publication, use, modification, deletion or exploitation of your Submissions by us, the Tourism Integration Partners or any of our partners or licensees. We take no responsibility and assume no liability for any Submissions posted or submitted by you. We have no obligation to post your comments; we reserve the right in our absolute discretion to determine which comments are published on the Website. If you do not agree to these Terms of Use, please do not provide us with any Submissions. 
You are fully responsible for the content of your Submissions, (specifically including, but not limited to, reviews posted to this Website). You are prohibited from posting or transmitting to or from this Website: (i) any unlawful, threatening, libelous, defamatory, obscene, pornographic, or other material or content that would violate rights of publicity and/or privacy or that would violate any law; (ii) any commercial material or content (including, but not limited to, solicitation of funds, advertising, or marketing of any good or services); and (iii) any material or content that infringes, misappropriates or violates any copyright, trademark, patent right or other proprietary right of any third party. You shall be solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from your posting of content to this Website. You acknowledge that Tourism Integration may exercise its rights (e.g. use, publish, delete) to any content you submit without notice to you. 
All photos submitted are subject to our Photo Submission Guidelines below. 
Tourism Integration claims no ownership, affiliation with, or endorsement of any photos that are submitted by end users through our sites. 
Tourism Integration’s policies with respect to claims by third parties that the content of the Website, including the content of any Submissions, infringes the copyrights owned by said third party can be found in the Claims of Copyright Infringement section below.


All contents of this Website are ©2024 Tourism Integration Limited. All rights reserved. The Tourism Integration logo, the logo are trademarks of Tourism Integration Limited. Other logos and product and company names mentioned here in may be the trademarks of their respective owners. Tourism Integration Limited is not responsible for content on websites operated by parties other than Tourism Integration Limited.
If you are aware of an infringement of our brand, please let us know by emailing us at We only address messages concerning brand infringement at this email address.


Tourism Integration may also at its sole discretion limit access to the Website and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement. If you believe that an account holder or subscriber is a repeat infringer, please provide information sufficient for us to verify that the account holder or subscriber is a repeat infringer when filing your notice.


If you believe in good faith that materials hosted by us infringe your copyright, you (or your agent) may send us a written notice that includes the following information. Please note that we will not process your complaint if it is not properly filled out or is incomplete. Any misrepresentations in your notice regarding whether content or activity is infringing may expose you to liability for damages.

1. A clear identification of the copyrighted work you claim was infringed.

2. A clear identification of the material you claim is infringing on the Website, such as a link to the infringing material.

3. Your address, email address and telephone number.

4. A statement that you have a "good faith belief that the material that is claimed as copyright infringement is not authorized by the copyright owner, its agent, or the law."

5. A statement that "the information in the notification is accurate, and under penalty of perjury, the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed."

6. A signature by the person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

You may send us your notice by email to


One or more patents owned by the Tourism Integration Companies may apply to this Website and to the features and services accessible via the Website. Portions of this Website operate under license of one or more patents. Other patents pending. 
You agree that no joint venture, partnership, or employment relationship exists between you and the Tourism Integration Companies as a result of this Agreement or use of this Website. 
Our performance of this Agreement is subject to existing laws and legal process, and nothing contained in this Agreement limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of this Website or information provided to or gathered by us with respect to such use. 
If any part of this Agreement is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired. Our failure or delay in enforcing any provision of this Agreement at any time does not waive our right to enforce the same or any other provision(s) here of in the future. 
This Agreement (and any other terms and conditions or policies referenced herein) constitutes the entire agreement between you and Tourism Integration Limited with respect to this Website, our services and your dealings and relationships with us, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and us. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial, arbitration or any other administrative proceedings to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. 
Fictitious names of companies, products, people, characters, and/or data mentioned on this Website are not intended to represent any real individual, company, product, or event. 
Any rights not expressly granted herein are reserved.


For quick answers to your questions or ways to contact us, visit our Customer Support Center.

Governing Law

These terms and conditions are governed by the laws of New South Wales, Australia. You irrevocably submit to the non-exclusive jurisdiction of the courts of New South Wales in determining any dispute you may have with us or arising from these terms and conditions.


Suite 1003, 66 Hunter Street, Sydney, NSW 2000 Australia

© 2024 Tourism Integration Limited. All rights reserved.


Gidday! you found your way to Jettzy – your new home for lower airfares

At Jettzy we use cookies to personalize your shopping experience.
By continuing to shop on the Jettzy website, you agree to the use of cookies on our website.
If you want to control how cookies are used, just visit for tips on how to manage the use of cookies. If you want more information on how Jettzy uses cookies please read our Privacy Policy.